Return Policy

If you feel that the product(s) purchased do not perform to your expectations, please let us know, as we will issue you a refund of the purchase price (minus shipping and handling if applicable) upon receiving the remaining product(s) within 30 days of the purchase date.

To complete your return after purchasing from our website (not another retailer), we require a receipt or proof of purchase. If you purchased from another retailer, please contact that retailer to confirm their return policy. Please note, we cannot receive returns on overly used products.

Please email with your order number (or name and address if you don't have number) for any return request within 30 days of purchase. 


Once your return is received we will send an email to notify you that we have received your returned item.

Upon receipt of product we will process your refund and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


To return your product, please first contact us by email at and then mail your product to:

Puretanica Returns

13651 Danielson St

Poway, CA 92064

You will be responsible for paying for your own shipping costs for returned items. Shipping costs are non-refundable.